We tried to collect all the most important questions that you often ask. 
If these answers are not enough - write to us, please.

We tried to collect all the most important questions that you often ask.
If these answers are not enough — write to us, please.
What material is the tableware made of?
The tableware is made of sheet glass, wood (oak), stone (marble). 
If the tableware present in the online store is not available in stock, then how long will it take for it to be produced?
From 20-25 days, but sometimes it can be faster. The production time depends on the order volume and the current production load. We will calculate the exact terms based on the number of items and their category. Please, write to hello@solidwater.ru
How long will it take to make a batch of tableware for a restaurant?    
From 20 -25 days, but each project is calculated individually. Give us a call to discuss the order scope and details.
Is Solid Water dishwasher safe?
Yes, the dishes can be washed in any dishwasher.
Are Solid Water tableware microwave-safe?
It is best not to use tableware in a microwave oven.
How strong is Solid Water tableware and does it break? 
We work with quality certified raw materials and improve the production process every day. The tableware does not lose color, does not deform, does not absorb tastes and odors. All products, except for items from the Freeze and RE collections, have a fire-finished rim, which means they are not prone to chipping. Just know that tempered glass is not used for dishes and if the product falls on the tiled floor from a height of one and a half meters, it will break.
Will glasses, candlesticks, dishes from the RE recycle collection differ from each other?
Glasses, candlesticks, dishes may differ slightly in glass shade within one color (bottle color / uncolored). This means that if a bottle color is indicated in the description, then one order may contain items of green-brown, bright green, green-yellow color shades. Products may differ from each other in edge thickness, bottom relief, and also vary in size. The Freeze collection has a characteristic internal surface pattern, usually represented by bubbles of different sizes. Just keep in mind that it's a recycled product.
I am in another country, how can I pay for my order?
You can pay for your order through Pay Pal. If you have any suggestions for an alternative payment method, write to hello@solidwater.ru.
What to do if the tableware is damaged during transportation? 
We usually send a new product if the damage is caused by the fault of shipping company. It is very important not to sign the acceptance certificate and take a photo of the damaged product. Send all information to hello@solidwater.ru.
We will decide what to do. The term for changing tableware is from 3 to 25 working days.
What kind of wood is used to manufacture the tableware? 
All tableware is made of glued oak.
Can wooden tableware be washed in the dishwasher? 
Do not wash wooden tableware in the dishwasher or use abrasives. We recommend drying vertically.
How to properly care for wooden tableware?
 We recommend treating the surface with oil for kitchenware once every 2-3 months.
If the tableware I want to buy is not available in stock, how long will it take to make it?
Production time depends on the order volume, product type, shape, size and current production load. Average term is from 5 to 25 days. Please send a request with details to hello@solidwater.ru
I would like to see some sample tableware, how can I do it?
Any samples of tableware from the catalog for restaurants can be purchased at a special price.

I didn't find the product I like in the catalog, if it is possible to make a completely new mold?
We are open to new projects and collaborations. We will be happy to create a joint collection, taking into account the possibilities of production and aesthetic solidarity. Write to hello@solidwater.ru