Offer agreement


1. GENERAL PROVISIONS 

1.1. Individual Entrepreneur Mikhailenko Anastasia Andreevna publishes a public offer for the sale of goods according to samples presented in the Seller's official online store www.solidwater.ru
1.2. In accordance with article 437 of the Civil Code of the Russian Federation (GK RF), this document is a public offer, and if the conditions set out below are accepted, the individual who accepts this offer pays for the Seller's Goods in accordance with the terms of this Agreement. In accordance with clause 3 of Article 438 of the Civil Code of the Russian Federation, payment for the Goods by the Buyer is an acceptance of the offer, which is considered equivalent to the conclusion of the Agreement on the conditions set forth in the offer. 
1.3. In view of the foregoing, carefully read the text of the public offer, and if you do not agree with any clause of the offer, you are requested to refuse to purchase the Goods or refuse using the Services provided by the Seller.
1.4. In this offer, unless the context requires otherwise, the terms below have the following meanings: 
• "Offer" - a public offer of the Seller, addressed to any individual (citizen), to conclude with him or her a sale and purchase agreement (hereinafter referred to as the "Agreement") according to the existing conditions contained in the Agreement, including all its annexes.
• "Seller" – Individual entrepreneur Mikhailenko Anastasia Andreeva, who sells the Goods, which are presented in the Seller's online store. 
• "Buyer" - a citizen who intends to order or purchase, or is ordering, purchasing or using Goods exclusively for personal, family, household and other needs not related to entrepreneurial activity, who has entered into an Agreement with the Seller on the terms contained in this offer.
• "Acceptance" - full and unconditional acceptance by the Buyer of the terms of the offer. 
• "Product" - a list of assortment items, which are presented in the Seller's official online store.
• "Order" individual items from the assortment list of the Goods specified by the Buyer when placing an order in the Seller's online store. 
• "Delivery of the Goods" - direct transfer of the ordered Goods to the Buyer at the place indicated by the Buyer as the delivery address.
1.5. This offer agreement was drawn up in accordance with the "Rules for the remote sale of goods" approved by the Government of the Russian Federation No. 612 dated 27 September 2007 and the Law "On Protection of Consumer Rights" No. 2300-I dated 7 February 1992.

2. SUBJECT OF THE CONTRACT 

2.1. The Seller sells the Goods in accordance with the current prices published in the Seller's online store, and the Buyer makes payment and accepts the Goods in accordance with the terms of this Agreement. 
2.2. This Agreement and its annexes are official documents of the Seller and constitute an integral part of the Offer. The current version of each of the above documents is posted on the Seller's online store www.solidwater.ru

3. PLACING AN ORDER 

3.1. The order of the Goods is carried out by the Buyer by choosing the desired items in the online store. 
3.2. When registering (placing) an Order in the Seller's online store, the Buyer undertakes to provide the following registration information about himself or herself:
• surname, name (in Russian); 
• actual delivery address; 
• postal address (including zip code); 
• E-mail address; 
• Contact phone numbers; 
• other information, according to the Order form posted in the Seller's online store.
The Buyer accepts the terms of this Agreement by entering the relevant data into the registration form in the online store. 
The Buyer has the right to edit the registration information about himself or herself. The Seller shall not change or edit the registration information about the Buyer without the consent of the latter.
The Seller undertakes not to disclose the Buyer's registration data in the online store www.solidwater.ru, as well as other information regarding the Buyer's personal data, to persons not related to the execution of the Order. 
After placing the Order, the data about the Buyer is registered in the Seller's database. 
After approval of the Order for the selected Goods, the Buyer provides the Seller with the necessary information in accordance with the procedure specified in clause 3.2 of this Agreement.
When collecting and processing personal data of Buyers, the Seller is guided by the provisions of Federal Law No. 152 FZ "On Personal Data" dated 27 July 2006, as well as by the procedure for collecting and processing personal data established by this offer. 
3.3. The Buyer is responsible for the content and accuracy of the information provided when placing the Order.
3.4. All information materials presented in the online store www.solidwater.ru are for reference purposes only and cannot fully convey accurate information about certain properties and characteristics of the Goods, such as: color, shape, size and packaging. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing an Order, he or she should seek advice from the Seller or send a request via the feedback form on the website www.solidwater.ru
3.5. The data provided by the Buyer by filling in the registration form will be used by the Seller or a person involved by the Seller when forming a database of buyers and to inform the Buyer about promotions and special offers. For these purposes, the data may be processed by the Seller or a person involved by the Seller for the purpose of automation using computer technology. When the Buyer fills in the Order form in the Seller's online store, it means his or her consent to the use and processing of personal data and data contained in the form, by any means not prohibited by law, up to the moment of withdrawal of consent to the processing of personal data. At any time, the Buyer can revoke his or her consent by means of a written statement in free format received by the Seller.

4. TERMS OF ORDER FULFILLMENT 

4.1. The term within which the Seller undertakes to fulfill the Order is from 1 to 30 working days. The execution time of the Order depends on the availability of the ordered Goods at the Seller's warehouse and the time required to process the Order.
The term for the execution of the Order in exceptional cases can be negotiated with the Buyer individually, depending on the characteristics and quantity of the ordered Goods. If a part of the Order is not available at the Seller's warehouse, including for reasons beyond the control of the latter, the Seller has the right to remove the specified Goods from the Buyer's Order. The Seller undertakes to notify the Buyer about the change in the completeness of his or her Order by sending a message to the email address specified during registration in the online store, at the phone number indicated when ordering or by an additional written explanation to the description when the Buyer actually receives the Order.
4.2. The Order delivered by the Courier Service is considered to be executed at the time of its transfer to the Buyer. An order delivered by the Russian Post or Transport Companies is considered executed after the Seller has drawn up the invoice and transferred it to the Russian Post or Transport Company. The Seller is not responsible for the delivery time by Russian Post or Transport Company. Confirmation of the execution of the Order is a receipt from the Russian Post or a bill of lading (a document replacing it) of the Transport company. 
4.3. The Buyer can learn about the cost and conditions of the Order delivery in the online store. 
4.4. If the Buyer provides inaccurate information about his or her contact details or the composition of the Order, the Seller is not responsible for improper execution of the Order.

5. DELIVERY OF THE ORDER 

5.1. Delivery of the Order by the Courier Service is carried out within the terms determined by the Buyer and agreed with the Seller and the courier service, subject to the terms of this offer. 
5.2. Delivery of the Order is carried out to the address specified by the Buyer when placing an order through the website. 
5.3. The Buyer can learn about the cost and conditions of the Order delivery in the online store. 
5.4. The Buyer shall open the Goods after receiving them and make sure that the desired Goods have been properly received.

6. PAYMENT FOR THE ORDER

6.1. When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of the processing system that has passed international certification. This means that your confidential data (card details, registration data, etc.) do not go to the online store, their processing is fully protected and no one, including our online store, can receive the client's personal and banking data.
When working with card data, the information security standard developed by the international payment systems Visa and MasterCard is used, which is called Payment Card Industry Data Security Standard (PCI DSS). It ensures secure processing of the details of the Holder's Bank Card. The applied data transmission technology guarantees the security of transactions with Bank cards by using the Secure Sockets Layer (SSL) protocols, Verified by Visa, Secure Code, and closed banking networks with the highest degree of protection. In case of return, the funds are returned to the same card with which the payment was made.
In case of return, the funds are returned to the same card with which the payment was made.
6.2. The price for the Product is displayed in rubles in the online store www.solidwater.ru. 6.3. The prices for the Goods indicated in the online store can be changed by the Seller unilaterally without notifying the Buyer. In the event of a change in the price of the ordered items of the Goods, the Seller undertakes to inform the Buyer about such a change as soon as possible. The Buyer has the right to confirm or cancel the Order. The price for the reserved (ordered) Product indicated in the invoice remains unchanged for 24 hours, in case of non-receipt of payment, the Order is canceled.
In case of impossibility to contact the Buyer or failure to pay for the Order by the Buyer, the Order is considered canceled within 24 hours from the date of its placement. 
6.4. Payment by the Buyer for the personally placed Order in the Seller's online store means the Buyer's consent to the terms of this Agreement. The day of payment for the Order is the date of the conclusion of the Offer Agreement between the Seller and the Buyer.

7. RETURN OF GOODS 

7.1. The Buyer does not have the right to refuse a paid Order (or part thereof) of proper quality, for a reason of its individually defined properties. 
7.2. In accordance with Art. 22 of the Law of the Russian Federation No. 2300-I "On Protection of Consumer Rights", the amount paid by the Buyer for the Goods of inadequate quality is subject to return to the Buyer within 10 calendar days from the date of the corresponding request. For some groups of Goods, the refund period may be increased due to the determination of the nature of the discrepancy between the Products and the established quality standards. The amount paid by the Buyer for the Goods of inadequate quality shall be refunded only after the receipt of the Goods of inadequate quality by the Seller. Sending back Goods of inadequate quality is carried out at the expense of the Buyer.
7.3. If the Seller delivers the Goods of inadequate quality, the Buyer undertakes to provide the Goods at the request of the Seller as soon as possible after the date of purchase so that the Seller can check the quality of the Goods, that means no later than 4 working days from the date of receipt of the Goods by the Buyer.
7.4. If the Buyer received the Goods in violation of the terms of the Agreement regarding the quantity, range, quality, completeness, packaging of the Goods, the Buyer shall notify the Seller of these violations no later than 14 days after receiving the Goods.
 7.5. In accordance with clause 3 of the "List of non-food goods of proper quality, not subject to return or exchange for similar goods of other size, shape, dimension, style, color or configuration", approved by the Decree of the Government of the Russian Federation No. 55 dated 19.01.1998 perfumery and cosmetic goods cannot be returned or exchanged.
7.6. Refunds of money paid for the Goods of inadequate quality, as well as for the exchange of the Goods or the refund of money paid by wire transfer to the Seller's account, are carried out by wire transfer to the Buyer's account from which the payment was made. 
7.7. With regard to questions about the return/exchange of goods of inadequate/proper quality, the courier service is not involved. 
7.8. All claims concerning the purchased Goods are accepted in the feedback form posted in the online store www.solidwater.ru.
7.9. All textual information and graphics posted in the online store www.solidwater.ru are the property of the Seller and / or its suppliers and manufacturers.

8. RIGHTS, OBLIGATIONS AND RESPONSIBILITIES 

8.1. The Seller is not responsible for the improper use by the Buyer of the Goods ordered in the online store www.solidwater.ru.
 8.2. The Seller has the right to transfer its rights and obligations for the execution of Orders to third parties.
8.3. The Seller has the right to record telephone conversations with the Buyer. In accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection", the Seller undertakes: to prevent attempts of unauthorized access to information and / or its transfer to persons not directly related to the execution of Orders; timely detect and neutralize such facts. Telephone conversations are recorded in order to monitor the activities of the Seller and control the quality of the execution of Orders.
8.4. In accordance with Article 436 of the Civil Code of the Russian Federation, this offer is not irrevocable. The Seller has the right to refuse the right to place an Order to persons who disagree with the terms of this Agreement. 
8.5. Ownership of the Goods, as well as the risk of accidental loss or damage, passes to the Buyer from the moment the Goods are received or the Goods are handed over to the courier service, if such service is involved.
9. Term of Agreement.
9.1. This AGREEMENT comes into force from the moment the order is placed in the online store www.solidwater.ru, and ends upon full fulfillment of obligations by the PARTIES.